No Extra Charge for After-Hours
Most garage door companies charge premium rates for nights, weekends, and holidays — sometimes double their normal rate. We don't. Our emergency rates are the same as our regular rates.
Why? Because a broken garage door isn't something you choose to have at 2 AM. Charging you extra for bad timing doesn't feel right. You'll pay the same fair price whether you call at noon on Tuesday or midnight on Christmas Eve.
What Counts as an Emergency
If your garage door is compromising the security of your home or business, or preventing you from getting your vehicle out, that's an emergency. Common situations we respond to:
- Door stuck open: Your home is exposed to weather, theft, and animals. We'll get it closed
- Door stuck closed: Car trapped inside? We'll get you out
- Spring broke late at night: That loud bang from the garage — we know what it means
- Door came off track: Dangerous situation. Don't force it. Call us
- Cable snapped: The door can drop unexpectedly. This needs immediate attention
- Break-in damage: Door forced open and won't close properly. Security priority
- Opener failed before work: Need your car out for work? We'll be there
Our Emergency Response Process
When you call LiftRight with an emergency, here's what happens:
- Immediate answer: A real person picks up the phone. No voicemail, no call center
- Phone diagnosis: We'll ask a few quick questions to understand the situation and what parts we might need
- 2-hour response window: For Sacramento and surrounding areas, we aim to be there within 2 hours of your call
- On-site assessment: We diagnose the problem and quote the repair before starting any work
- Same-visit repair: We carry the most common parts on the truck. Most emergencies are resolved in a single visit
- Safety verification: Before we leave, we test everything — balance, safety sensors, manual release, and opener function
While You Wait: Safety Tips
Until we arrive, here's how to stay safe:
- Don't force the door: If it's jammed, off-track, or a cable snapped, forcing it can cause injury or further damage
- Don't try to repair springs yourself: Garage door springs are under extreme tension. DIY spring repair causes thousands of ER visits every year
- If the door is stuck open: Secure the opening as best you can. Move valuables away from the opening
- Disconnect the opener: Pull the emergency release cord (red handle) to disconnect the opener from the door. This lets you try to manually close it if safe to do so
- Keep kids and pets away: A malfunctioning door is unpredictable. Keep everyone clear of the door area